We know it is good for us, but... many managers cringe when they hear the words cross training. We all know that it is good for our staff and to meet company objectives such as cost considerations. We all know that we should have a good cross training plan in effect. Yet, most companies do not. It is like exercise: we know that it is good for us, but we don’t do enough.
Cross training increases personnel efficiencies.
When someone goes on vacation (or leaves) someone else can step in and accomplish the job. If a vacation means that someone will be returning to a pile of work, this puts your staff in a perpetual stressful situation.
Cross training increases production efficiencies.
When there are production bulges in certain departments, other departments can pitch in. The mortgage business is extremely cyclical: monthly, seasonal, and interest rate cycles. Each cycle brings on a new challenge in which cross training could increase our efficiency to deal with the problem. Companies can become more efficient as they face increasingly volatile cycles in the coming years.
Cross training increases the value of our employees.
When we give value to our employees, they become more valuable to us. Many become more loyal, reducing very expensive turnover. Others stay because they have more promotional opportunities because they have new skills. In general, giving them more skills helps them meet their objectives and helping others meet their objectives is what great leadership is all about. Here is some good reading material in this regard--Company of Heroes: Unleashing the Power of Self-Leadership, by Henry P. Sims, Jr., Charles C. Manz, and John Wiley & Sons.
Cross-training becomes our farm system.
As we mentioned previously, good recruiting starts from within, promotion from within also lowers employee turnover rates. Cross training gives the skills to cause promoting from within. Your next originator might always be right under your very nose in your processing department.
A good cross-training plan also integrates the desires of employees.
In our coaching reviews we ask about our employee’s long-term objectives. This is a futile exercise unless we are going to use the information. Cross training is one way we can do just that; help our employees reach their objectives. If a processor desires to become an underwriter, perhaps we can train this person to sign off on conditions. If they desire to be a loan officer, perhaps they can attend or even help present classroom training for originators.
Management cross-training is also important.
An all-important part of this equation is training for managers. It is likely that some of your staff have the desire to manage in the future. They can’t become managers effectively unless you start to impart to them the skills they need to practice and grow. In addition, how many times are you short of time because of your many management responsibilities? Management cross training can help you solve both dilemmas, furthering the goals of your employees while you lessen the stress in your own situation.
Be sure to exercise.
Identify one challenge in your office that could be met or partially met by cross training. How does it need to be handled? Identify the target, plan of action, and implementation of actions including timing.
Sometime the greatest treasures are right below your nose!
Dave Hershman
dave@hershmangroup.com
Click here to read Dave's bio
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